phoenixNAP incident
Bare Metal Cloud Network/Power Outage in Austin Location - 01/12/2025
phoenixNAP experienced a major incident on January 12, 2025 affecting Bare Metal Cloud, lasting 18h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2025, 02:41 PM UTC
Valued Customer, We have identified an issue which affected a certain number of clients in Bare Metal Cloud environment in Austin location. We have investigating and analyzing an issue, we will provide more information to follow. If you have any questions about this incident, feel free to reach out to [email protected] Kind regards, PhoenixNAP
- investigating Jan 12, 2025, 03:06 PM UTC
Valued Customer, We have identified an issue which affected a certain number of clients in Bare Metal Cloud environment in Austin location. We have investigating and analyzing an issue, we will provide more information to follow. If you have any questions about this incident, feel free to reach out to [email protected] Kind regards, PhoenixNAP
- investigating Jan 12, 2025, 03:27 PM UTC
Valued Customer, We have identified an issue which affected a certain number of clients in Bare Metal Cloud environment in Austin location. We have investigating and analyzing an issue, we will provide more information to follow. If you have any questions about this incident, feel free to reach out to [email protected] Kind regards, PhoenixNAP
- investigating Jan 12, 2025, 04:20 PM UTC
Valued Customer, We have identified an issue which affected a certain number of clients in Bare Metal Cloud environment in Austin location. We have investigating and analyzing an issue, we will provide more information to follow. If you have any questions about this incident, feel free to reach out to [email protected] Kind regards, PhoenixNAP
- investigating Jan 12, 2025, 05:18 PM UTC
Valued Customer, We have identified an issue which affected a certain number of clients in Bare Metal Cloud environment in Austin location. We have investigating and analyzing an issue, we will provide more information to follow. If you have any questions about this incident, feel free to reach out to [email protected] Kind regards, PhoenixNAP
- investigating Jan 12, 2025, 06:51 PM UTC
Valued Customer, We have identified an issue which affected a certain number of clients in Bare Metal Cloud environment in Austin location. We have investigating and analyzing an issue, we will provide more information to follow. If you have any questions about this incident, feel free to reach out to [email protected] Kind regards, PhoenixNAP
- investigating Jan 12, 2025, 08:16 PM UTC
Valued Customer, We have identified an issue which affected a certain number of clients in Bare Metal Cloud environment in Austin location. We have investigating and analyzing an issue, we will provide more information to follow. If you have any questions about this incident, feel free to reach out to [email protected] Kind regards, PhoenixNAP
- investigating Jan 12, 2025, 08:55 PM UTC
Valued Customer, We have identified an issue which affected a certain number of clients in Bare Metal Cloud environment in Austin location. We are still investigating and analyzing an issue, we will provide more information to follow. If you have any questions about this incident, feel free to reach out to [email protected] Kind regards, PhoenixNAP
- investigating Jan 12, 2025, 10:38 PM UTC
Valued Customer, We have identified an issue which affected a certain number of clients in Bare Metal Cloud environment in Austin location. We are still investigating and analyzing an issue, we will provide more information to follow. If you have any questions about this incident, feel free to reach out to [email protected] Kind regards, PhoenixNAP
- resolved Jan 13, 2025, 09:24 AM UTC
This incident has been resolved.