phoenixNAP incident

Intermittent Issues with IPSEC VPN in PHX DSC Node

Major Resolved View vendor source →

phoenixNAP experienced a major incident on March 5, 2025 affecting Data Security Cloud (DSC), lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2025, 07:28 PM UTC
Resolved
Mar 05, 2025, 10:08 PM UTC
Duration
2h 39m
Detected by Pingoru
Mar 05, 2025, 07:28 PM UTC

Affected components

Data Security Cloud (DSC)

Update timeline

  1. investigating Mar 05, 2025, 07:28 PM UTC

    Location: PHX Environment: Data Security Cloud (DSC) Outage Level: Partial Outage We are currently experiencing an issue in PHX DSC VMware Cloud Director regarding NSX Edge's IPSEC VPN services. We have isolated the issue and are currently working to correct it. Client Impact - IPSEC VPNs are dropping active connections.

  2. investigating Mar 05, 2025, 08:34 PM UTC

    We are continuing to troubleshoot this issue and have engaged the vendor via a Severity 1 support case. Updates to continue. Client Impact - IPSEC VPNs are dropping active connections and are unable to be reestablished.

  3. resolved Mar 05, 2025, 10:08 PM UTC

    This issue has been resolved. At this time, we are seeing the VPN connections reestablish and internal/external clients have confirmed the same. We will continue to monitor for any lingering issues. Client impact - None