phoenixNAP incident

Packet Loss in Phoenix network

Resolved after 4 minutes, affecting Colocation and Dedicated Servers, on March 31, 2025.

identified Mar 31, 2025, 10:13 PM UTC

We are experiencing packet loss in our Phoenix network, affecting BMS and COLO. Our teams have identified the issue and are working on a resolution. Additional information will be provided as soon as possible.

Started
Mar 31, 2025, 10:13 PM UTC
Resolved
Mar 31, 2025, 10:17 PM UTC
Duration
4m
Detected by Pingoru
Mar 31, 2025, 10:13 PM UTC

Affected components

ColocationDedicated Servers

Update timeline

  1. identified Mar 31, 2025, 10:13 PM UTC

    We are experiencing packet loss in our Phoenix network, affecting BMS and COLO. Our teams have identified the issue and are working on a resolution. Additional information will be provided as soon as possible.

  2. resolved Mar 31, 2025, 10:17 PM UTC

    This incident is now resolved and traffic is returning to normal.

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