phoenixNAP incident

Issue detected on Managed Backup for Office 365 in Phoenix

phoenixNAP experienced a critical incident on June 26, 2025 affecting Managed Backup for Office 365, lasting 6d 23h. The incident has been resolved; the full update timeline is below.

Started: Jun 26, 2025, 09:36 PM UTC
Resolved: Jul 03, 2025, 09:27 PM UTC
Duration: 6d 23h
Detected by Pingoru: Jun 26, 2025, 09:36 PM UTC

Affected components

Managed Backup for Office 365

Update timeline

investigating Jun 26, 2025, 09:36 PM UTC

We are currently experiencing an issue with the PHX Managed Backup for Office 365 services. We are actively engaged with the vendor, have escalated this issue to the vendor management team, and are currently pending a fix. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services
investigating Jun 26, 2025, 10:32 PM UTC

We are continuing to work with our vendor on the issue with the PHX Managed Backup for Office 365 services. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services
investigating Jun 26, 2025, 11:30 PM UTC

We are continuing to work with our vendor on the issue with the PHX Managed Backup for Office 365 services. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services
investigating Jun 27, 2025, 12:00 AM UTC

We are continuing to work with our vendor on the issue with the PHX Managed Backup for Office 365 services. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services
investigating Jun 27, 2025, 12:29 AM UTC

We are continuing to work with our vendor on the issue with the PHX Managed Backup for Office 365 services. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services
investigating Jun 27, 2025, 01:35 AM UTC

We are continuing to work with our vendor on the issue with the PHX Managed Backup for Office 365 services. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services
investigating Jun 27, 2025, 03:10 AM UTC

We are continuing to work with our vendor on the issue with the PHX Managed Backup for Office 365 services. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services
investigating Jun 27, 2025, 04:13 AM UTC

We are continuing to work with our vendor on the issue with the PHX Managed Backup for Office 365 services. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services
investigating Jun 27, 2025, 04:57 AM UTC

We are continuing to work with our vendor on the issue with the PHX Managed Backup for Office 365 services. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services
investigating Jun 27, 2025, 08:26 AM UTC

We are continuing to work with our vendor on the issue with the PHX Managed Backup for Office 365 services. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services
investigating Jun 27, 2025, 01:19 PM UTC

We are continuing to work with our vendor on the issue with the PHX Managed Backup for Office 365 services. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services
investigating Jul 01, 2025, 05:38 PM UTC

We are continuing to experience issues with the PHX Managed Backup for Office 365 services. Unfortunately, we experienced some issue during the update and a few of the environment's components are not operating as expected. While some backup jobs have begun to run successfully, others continue to fail. We are actively engaged with the vendor and are currently pending feedback. There is no ETA for resolution at this time. Client Impact - Multiple Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services Thank you
resolved Jul 03, 2025, 09:27 PM UTC

We are pleased to report that this issue has been resolved. The environment is online and processing backups jobs as expected. We are continuing to monitor the environment as needed. Client impact - None