phoenixNAP incident

Service Outage Notification – Managed Backups and Veeam Services in ASH VPDC

Critical Resolved View vendor source →

phoenixNAP experienced a critical incident on May 29, 2025 affecting Backup as a Service (BaaS) - Veeam Managed Backups and Backup as a Service (BaaS) - Veeam Cloud Connect and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2025, 10:35 AM UTC
Resolved
May 29, 2025, 12:38 PM UTC
Duration
2h 2m
Detected by Pingoru
May 29, 2025, 10:35 AM UTC

Affected components

Backup as a Service (BaaS) - Veeam Managed BackupsBackup as a Service (BaaS) - Veeam Cloud ConnectDisaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication

Update timeline

  1. investigating May 29, 2025, 10:35 AM UTC

    Dear Customer, Please be advised that we are currently experiencing service issues affecting Managed Backups (VBR), Veeam Cloud Connect (VCC), and Veeam Cloud Connect Replication (VCCR) within the ASH BaaS environment. Our technical teams are actively working to resolve the issue and restore full functionality as quickly as possible. We will provide further updates as they become available. We apologize for any inconvenience this may cause and appreciate your understanding.

  2. investigating May 29, 2025, 10:44 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 29, 2025, 12:38 PM UTC

    This incident has been resolved.