pingoru pingoru Person Centred Software had 33 outages in the last 2 years totaling 800h 26m of downtime, averaging 1.4 incidents per month.
There were 33 Person Centred Software outages since June 25, 2026 totaling 800h 26m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are aware of a general issue with Google Cloud Services across Europe which has been widely reported in the media. There is no known impact to PCS services at present but we will provide updates if this changes. Google are managing this incident.
This incident has been resolved.
We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix. We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible. We will share another within 1 hour.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There is an issue with the Atlas device sync service. Our technical teams are investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing the Care Delivery app. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
The performance issues affecting the system have now been fully resolved. All services are operating normally. We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly. We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.
There was a performance issue impacting customers on Web Shard D. We have implemented a fix and are closely monitoring the system to confirm it is performing as expected. You may find that things are already feeling faster and more stable. If you are still experiencing any issues, please do let us know. We will confirm full resolution as soon as we are satisfied everything is back to normal. Thank you for bearing with us.
The performance issues affecting the system have now been fully resolved. All services are operating normally. We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly. We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
A brief degradation of service was experienced at approx. 13:55 resulting in isolated sync failures on both pods on Atlas emar devices. Service has now recovered and we are monitoring the situation. Please continue to use the system as normal
We are continuing to monitor for any further issues.
This incident has been resolved.
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating CAPA and Atlas Pharmacy Login Issues, It has been reported that a large number of customers are experiencing long login times and multiple login attempts before successfully launching the application, please be advised that this is occurring on both CAPA 1 & 2 systems but logins are successful, but may take longer than usual or a number of attempts.
We are continuing to investigate this issue as a top priority. We understand the impact this issue has on your ability to use the CAPA and Atlas Pharmacy service and we apologise for the disruption this is causing. Thank you for your continued patience whilst we investigate this issue.
We are continuing to investigate this issue as a top priority. We understand the impact this issue has on your ability to use the CAPA and Atlas Pharmacy service and we apologise for the disruption this is causing. There will be a maintenance window today to allow our DevOps team to apply a fix to CAPA 2, we will post a Maintenance Status page as soon as we are aware of the projected time of installation. Thank you for your continued patience whilst we investigate and attempt to resolve this issue.
We are continuing to investigate this issue as a top priority. We understand the impact this issue has on your ability to use the CAPA and Atlas Pharmacy service and we apologise for the disruption this is causing. Thank you for your continued patience whilst we investigate and attempt to resolve this issue
This incident has been resolved.
We have identified and resolved a performance issues affecting the system. All services are operating normally. We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly. We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue whereby all users are failing to open CAPA when using CAPA 2 (CAPA's backup server access). Please note CAPA 1 (The primary server) is still allowing access. Please continue to use CAPA 1 as normal. However, please do not attempt to continue using CAPA 2 for the time being. We will update as soon as it is available again We are working to fix the issue now
We are continuing to investigate this issue.
The issue has been identified and fix applied, please note, Login onto CAPA 2 may require an number of attempts to be successful, this is an expected artifact of the applied fix. If you are unsuccessful after 5 login retries, please revert back to using CAPA 1
This incident has been resolved.
We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix. We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible. We will share another within 1 hour.
A fix has been implemented and we are monitoring the results.
The performance issues affecting the system have now been fully resolved. All services are operating normally. We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly. We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.
We are currently investigating an issue where all e-learning courses are showing as event courses and not being marked as complete when they have been.
This incident has been resolved.
A fix has been implemented to resolve users not being able to search for residents using the search bar and general performance delays across the KareInn platform. We are monitoring the results of the fix.
This incident has been resolved.
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
This incident has been resolved.
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
The support widget in Atlas Central is showing as blank and in DepenSys is not loading at all. We have raised this with our support provider, Intercom for further investigation
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix. We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible. We will share another within 1 hour.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where historical training records are not showing in the completion matrix on Redcrier.
This incident has been resolved.
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.