Person Centred Software incident

Performance Issues with mCare Web Shard D - Affecting 5% of Customers

Minor Resolved View vendor source →

Person Centred Software experienced a minor incident on October 5, 2026 affecting Monitor, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2026, 01:11 PM UTC
Resolved
Oct 05, 2026, 03:23 PM UTC
Duration
2h 12m
Detected by Pingoru
Oct 05, 2026, 01:11 PM UTC

Affected components

Monitor

Update timeline

  1. investigating Oct 05, 2026, 01:11 PM UTC

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

  2. identified Oct 05, 2026, 01:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 05, 2026, 03:23 PM UTC

    This incident has been resolved.