Person Centred Software incident
CAPA 2 currently not opening for pharmacy users
Person Centred Software experienced a minor incident on September 10, 2026 affecting CAPA, lasting 6d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2026, 08:51 AM UTC
We have identified an issue whereby all users are failing to open CAPA when using CAPA 2 (CAPA's backup server access). Please note CAPA 1 (The primary server) is still allowing access. Please continue to use CAPA 1 as normal. However, please do not attempt to continue using CAPA 2 for the time being. We will update as soon as it is available again We are working to fix the issue now
- investigating Sep 11, 2026, 07:28 AM UTC
We are continuing to investigate this issue.
- identified Sep 14, 2026, 07:34 AM UTC
The issue has been identified and fix applied, please note, Login onto CAPA 2 may require an number of attempts to be successful, this is an expected artifact of the applied fix. If you are unsuccessful after 5 login retries, please revert back to using CAPA 1
- resolved Sep 16, 2026, 11:06 AM UTC
This incident has been resolved.