Person Centred Software incident

Performance Issues with mCare on Database Shard A - Affecting 45% of Customers

Minor Resolved View vendor source →

Person Centred Software experienced a minor incident on September 15, 2026 affecting Care Delivery and API and 1 more component, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2026, 10:06 AM UTC
Resolved
Sep 15, 2026, 12:54 PM UTC
Duration
2h 48m
Detected by Pingoru
Sep 15, 2026, 10:06 AM UTC

Affected components

Care DeliveryAPIMonitorGP Connect3rd Party IntegrationsArchive ReportingGroup ReportingRelatives GatewayOneLondon Care RecordsAction Plans

Update timeline

  1. investigating Sep 15, 2026, 10:06 AM UTC

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

  2. identified Sep 15, 2026, 10:26 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 15, 2026, 10:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 15, 2026, 12:54 PM UTC

    This incident has been resolved.