Person Centred Software incident

Performance Issues with mCare Web Shard C - Affecting 22% of Customers

Minor Resolved View vendor source →

Person Centred Software experienced a minor incident on August 12, 2026 affecting Monitor, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 08:36 AM UTC
Resolved
Aug 12, 2026, 08:56 AM UTC
Duration
20m
Detected by Pingoru
Aug 12, 2026, 08:36 AM UTC

Affected components

Monitor

Update timeline

  1. investigating Aug 12, 2026, 08:36 AM UTC

    We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

  2. identified Aug 12, 2026, 08:36 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 12, 2026, 08:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 12, 2026, 08:44 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 12, 2026, 08:56 AM UTC

    This incident has been resolved.