Person Centred Software incident

RESOLVED: Performance Issues with mCare Database Shard C - Affecting 4% of Customers

Notice Resolved View vendor source →

Person Centred Software experienced a notice incident on September 20, 2026 affecting Care Delivery, lasting –. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2026, 02:58 AM UTC
Resolved
Sep 20, 2026, 02:58 AM UTC
Duration
–
Detected by Pingoru
Sep 20, 2026, 02:58 AM UTC

Affected components

Care Delivery

Update timeline

  1. resolved Sep 20, 2026, 02:58 AM UTC

    We have identified and resolved a performance issues affecting the system. All services are operating normally. We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly. We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.