Is Person Centred Software down?

We are aware of a general issue with Google Cloud Services across Europe which has been widely reported in the media. There is no known impact to PCS services at present but we will provide updates if this changes. Google are managing this incident.

This incident has been resolved.

We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix. We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible. We will share another within 1 hour.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

There is an issue with the Atlas device sync service. Our technical teams are investigating.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing the Care Delivery app. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.

The performance issues affecting the system have now been fully resolved. All services are operating normally. We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly. We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.

There was a performance issue impacting customers on Web Shard D. We have implemented a fix and are closely monitoring the system to confirm it is performing as expected. You may find that things are already feeling faster and more stable. If you are still experiencing any issues, please do let us know. We will confirm full resolution as soon as we are satisfied everything is back to normal. Thank you for bearing with us.

The performance issues affecting the system have now been fully resolved. All services are operating normally. We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly. We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.