Person Centred Software incident

UPDATE: Performance Issues with mCare Database Shard C - Affecting 4% of Customers

Notice Resolved View vendor source →

Person Centred Software experienced a notice incident on October 17, 2026 affecting Care Delivery and API and 1 more component, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2026, 07:43 PM UTC
Resolved
Oct 17, 2026, 07:54 PM UTC
Duration
10m
Detected by Pingoru
Oct 17, 2026, 07:43 PM UTC

Affected components

Care DeliveryAPIMonitorGP Connect3rd Party IntegrationsArchive ReportingGroup ReportingRelatives GatewayOneLondon Care RecordsAction Plans

Update timeline

  1. identified Oct 17, 2026, 07:43 PM UTC

    We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix. We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible. We will share another within 1 hour.

  2. monitoring Oct 17, 2026, 07:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 17, 2026, 07:54 PM UTC

    This incident has been resolved.