Person Centred Software incident

Intermittent failure to sync on both Atlas emar pods

Minor Resolved View vendor source →

Person Centred Software experienced a minor incident on October 1, 2026 affecting Atlas Sync, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 01:20 PM UTC
Resolved
Oct 01, 2026, 02:49 PM UTC
Duration
1h 29m
Detected by Pingoru
Oct 01, 2026, 01:20 PM UTC

Affected components

Atlas Sync

Update timeline

  1. monitoring Oct 01, 2026, 01:20 PM UTC

    A brief degradation of service was experienced at approx. 13:55 resulting in isolated sync failures on both pods on Atlas emar devices. Service has now recovered and we are monitoring the situation. Please continue to use the system as normal

  2. monitoring Oct 01, 2026, 01:20 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Oct 01, 2026, 02:49 PM UTC

    This incident has been resolved.