CAPA and Atlas Pharmacy Login Issues

Update timeline

1. investigating Sep 23, 2026, 01:59 PM UTC

   We are currently investigating CAPA and Atlas Pharmacy Login Issues, It has been reported that a large number of customers are experiencing long login times and multiple login attempts before successfully launching the application, please be advised that this is occurring on both CAPA 1 & 2 systems but logins are successful, but may take longer than usual or a number of attempts.

2. investigating Sep 24, 2026, 02:05 PM UTC

   We are continuing to investigate this issue as a top priority. We understand the impact this issue has on your ability to use the CAPA and Atlas Pharmacy service and we apologise for the disruption this is causing. Thank you for your continued patience whilst we investigate this issue.

3. investigating Sep 29, 2026, 06:56 AM UTC

   We are continuing to investigate this issue as a top priority. We understand the impact this issue has on your ability to use the CAPA and Atlas Pharmacy service and we apologise for the disruption this is causing. There will be a maintenance window today to allow our DevOps team to apply a fix to CAPA 2, we will post a Maintenance Status page as soon as we are aware of the projected time of installation. Thank you for your continued patience whilst we investigate and attempt to resolve this issue.

4. investigating Sep 30, 2026, 09:27 AM UTC

   We are continuing to investigate this issue as a top priority. We understand the impact this issue has on your ability to use the CAPA and Atlas Pharmacy service and we apologise for the disruption this is causing. Thank you for your continued patience whilst we investigate and attempt to resolve this issue

5. resolved Oct 07, 2026, 07:09 AM UTC

   This incident has been resolved.