Person Centred Software incident
RESOLVED: Performance Issues with PCS Care (mCare) Web Shard D - Affecting 5% of Customers
Person Centred Software experienced a notice incident on October 12, 2026 affecting Monitor, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 12, 2026, 10:34 AM UTC
There was a performance issue impacting customers on Web Shard D. We have implemented a fix and are closely monitoring the system to confirm it is performing as expected. You may find that things are already feeling faster and more stable. If you are still experiencing any issues, please do let us know. We will confirm full resolution as soon as we are satisfied everything is back to normal. Thank you for bearing with us.
- resolved Oct 12, 2026, 12:08 PM UTC
The performance issues affecting the system have now been fully resolved. All services are operating normally. We are sorry for the disruption this caused during your working day. We know that reliability is essential when you are delivering care, and we do not take that responsibility lightly. We will be reviewing what happened to help prevent a similar issue in future. If you have any concerns or continue to notice anything unusual, please do not hesitate to contact our Support team.