Penneo incident

Penneo SIGN & KYC: Login & Signing Issues

Critical Resolved View vendor source →

Penneo experienced a critical incident on July 13, 2025 affecting API and .beID - Belgium and 1 more component, lasting 5h 46m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2025, 01:09 PM UTC
Resolved
Jul 13, 2025, 06:56 PM UTC
Duration
5h 46m
Detected by Pingoru
Jul 13, 2025, 01:09 PM UTC

Affected components

API.beID - BelgiumBankID - NorwayBankID - SwedenFinnish Trust Networkitsme®MitIDClassic CredentialsMicrosoft LoginGoogle Login

Update timeline

  1. investigating Jul 13, 2025, 01:09 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 13, 2025, 01:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 13, 2025, 06:56 PM UTC

    This incident has been resolved.