Penneo Outage History

Penneo is up right now

Pingoru has recorded 51 incidents for Penneo: 24 in the last 12 months and 5 in the last 90 days.

Source: status.penneo.com

51incidents recorded
24last 12 months
5last 90 days
14 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct3
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct25%
Pingoru began tracking Penneo in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026314 of 720 (2%)
May 202600 of 744 (0%)
June 2026325 of 720 (3%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202621 of 720 (0%)
October 20263148 of 592 (25%)

Incidents, newest first

Critical August 26, 2025 Itsme down 2h 41m itsme® QES, itsme®

Started Aug 26, 2025, 10:47 AM UTC· resolved Aug 26, 2025, 01:28 PM UTC

  1. investigating Aug 26, 2025, 10:47 AM UTC

    Its is not possible to sign or login with Itsme In Penneo at the moment.

  2. monitoring Aug 26, 2025, 11:40 AM UTC

    A fix have been implemented and we are monitoring the situation.

  3. resolved Aug 26, 2025, 01:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 13, 2025 Penneo SIGN & KYC: Login & Signing Issues 5h 46m API, .beID - Belgium, BankID - Norway, BankID - Sweden and 6 more

Started Jul 13, 2025, 01:09 PM UTC· resolved Jul 13, 2025, 06:56 PM UTC

  1. investigating Jul 13, 2025, 01:09 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 13, 2025, 01:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 13, 2025, 06:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 30, 2025 MitID Ervherv is currently unavailable for signing documents 1h 26m Penneo AdES

Started Jun 30, 2025, 09:54 AM UTC· resolved Jun 30, 2025, 11:20 AM UTC

  1. investigating Jun 30, 2025, 09:54 AM UTC

    We are currently investigating this issue.

  2. resolved Jun 30, 2025, 11:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 23, 2025 Signing is down for some eIDs 28m Penneo AdES

Started Jun 23, 2025, 03:16 PM UTC· resolved Jun 23, 2025, 03:45 PM UTC

  1. investigating Jun 23, 2025, 03:16 PM UTC

    we are currently looking in to a issue regarding signing with some eIDs

  2. identified Jun 23, 2025, 03:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 23, 2025, 03:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 23, 2025, 03:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 14, 2025 Webhook Service Degradation 18h 20m

Started May 14, 2025, 12:16 PM UTC· resolved May 15, 2025, 06:36 AM UTC

  1. investigating May 14, 2025, 12:16 PM UTC

    We’re currently experiencing degraded performance with our webhook service. Some events may be delayed or not delivered. Our team is investigating and working on a fix.

  2. identified May 14, 2025, 01:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 14, 2025, 02:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 15, 2025, 06:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 14, 2025 MitID Service Outage 1h 4m Penneo AdES

Started Apr 14, 2025, 12:25 PM UTC· resolved Apr 14, 2025, 01:29 PM UTC

  1. identified Apr 14, 2025, 12:25 PM UTC

    MitID is currently experiencing an outage, impacting authentication and digital signing via our partner service.

  2. resolved Apr 14, 2025, 01:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 3, 2025 MitID Ervherv is currently unavailable for signing documents and logging in to Penneo SIGN. 1h 42m Penneo AdES, MitID

Started Apr 03, 2025, 10:09 AM UTC· resolved Apr 03, 2025, 11:52 AM UTC

  1. identified Apr 03, 2025, 10:09 AM UTC

    Users may experience issues signing documents with MitID Erhverv or logging into Penneo Sign using MitID Erhverv. This issue has been reported on their website. See the link below for further updates: https://digitaliser.dk/nemlog-in

  2. resolved Apr 03, 2025, 11:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 14, 2025 Penneo SIGN unavailable 1h 27m Casefile and document management, Web forms

Started Mar 14, 2025, 07:16 AM UTC· resolved Mar 14, 2025, 08:44 AM UTC

  1. investigating Mar 14, 2025, 07:16 AM UTC

    We are currently investigating this issue.

  2. monitoring Mar 14, 2025, 07:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 14, 2025, 07:20 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 14, 2025, 08:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2025 Issue with uploading a PDF document in Penneo SIGN 1h 38m Casefile and document management

Started Mar 11, 2025, 01:47 PM UTC· resolved Mar 11, 2025, 03:26 PM UTC

  1. investigating Mar 11, 2025, 01:47 PM UTC

    Users may experience errors when trying to upload a document to Penneo SIGN. We are currently investigating this issue.

  2. identified Mar 11, 2025, 02:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 11, 2025, 02:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 11, 2025, 03:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 27, 2025 SIGN: Scheduled delivery for case files is currently unavailable. 2h 47m Casefile and document management

Started Feb 27, 2025, 09:53 AM UTC· resolved Feb 27, 2025, 12:41 PM UTC

  1. investigating Feb 27, 2025, 09:53 AM UTC

    Users may experience that case files configured with "scheduled delivery" are not sent on the set date and remain in draft mode. We are currently investigating the issue.

  2. identified Feb 27, 2025, 10:21 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 27, 2025, 11:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 27, 2025, 12:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 25, 2025 Email Delivery Issues for Signers in Penneo Sign 1d 5h

Started Feb 25, 2025, 08:09 AM UTC· resolved Feb 26, 2025, 01:54 PM UTC

  1. investigating Feb 25, 2025, 08:09 AM UTC

    We are currently experiencing issues with email delivery to signers in Penneo Sign. This may result in delays or non-receipt of signing emails and finalisation emails. Our team is actively investigating the issue.

  2. monitoring Feb 25, 2025, 09:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 25, 2025, 03:46 PM UTC

    There was an Incident with Penneo Sign that resulted in email notifications not being sent between 15:00 February 24th and 10:00 February 25th. This includes email notifications for both needing to sign a document and when all parties have completed the signing of a document. Penneo will resend all failed notifications to affected users shortly. Apologies for the inconvenience.

  4. resolved Feb 26, 2025, 01:54 PM UTC

    This incident has been resolved, and all emails that failed to be delivered have now been sent.

Read the full incident report →

Major February 18, 2025 Creation of new Webhook Subscriptions is currently unavailable. 15d 4h

Started Feb 18, 2025, 07:42 AM UTC· resolved Mar 05, 2025, 12:24 PM UTC

  1. identified Feb 18, 2025, 07:42 AM UTC

    Creation of new Webhook Subscriptions is currently unavailable. This may impact the setup of the connection between Penneo and integrations, resulting in users experiencing an error message when connecting the systems. The issue has been identified, and a fix is being implemented.

  2. resolved Mar 05, 2025, 12:24 PM UTC

    A fix has been implemented and we are monitoring the results. New webhook endpoints are now available in the public Swagger docs here: https://app.penneo.com/api/docs/#/Webhooks/post_webhook_api_v1_subscriptions We also have updated our publicly available article about webhooks here: https://penneo.readme.io/docs/webhooks

Read the full incident report →

Minor February 3, 2025 Issue Impacting some Belgian Customers 23h 55m Casefile and document management

Started Feb 03, 2025, 11:40 AM UTC· resolved Feb 04, 2025, 11:35 AM UTC

  1. monitoring Feb 03, 2025, 11:40 AM UTC

    Issue found affecting some Belgium customers using a certain signing flow. Penneo will reach out to impacted customers.

  2. resolved Feb 04, 2025, 11:35 AM UTC

    This Incident has been resolved. Penneo will reach out to affected customers

Read the full incident report →

Minor January 22, 2025 Casefile stuck 2h 1m

Started Jan 22, 2025, 10:53 AM UTC· resolved Jan 22, 2025, 12:55 PM UTC

  1. monitoring Jan 22, 2025, 10:53 AM UTC

    A fix has been implemented, and we are currently monitoring the results. Some users may experience a delay in case file finalization as we work on clearing the backlog of delayed documents.

  2. resolved Jan 22, 2025, 12:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 19, 2024 SIGN: Users may experience issues with the case file finalisation process. 1d Casefile and document management

Started Dec 19, 2024, 01:46 PM UTC· resolved Dec 20, 2024, 02:27 PM UTC

  1. investigating Dec 19, 2024, 01:46 PM UTC

    Users may experience issues with the case file finalisation process in Penneo Sign, resulting in the receipt of multiple finalisation emails. We are currently investigating this issue.

  2. identified Dec 20, 2024, 11:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 20, 2024, 01:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 20, 2024, 02:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 17, 2024 Penneo SIGN: Loading page issue when signing with electronic BankID 1h 33m Penneo AdES

Started Dec 17, 2024, 08:41 AM UTC· resolved Dec 17, 2024, 10:14 AM UTC

  1. investigating Dec 17, 2024, 08:41 AM UTC

    Signers may experience issues when signing a document using an electronic BankID. The issue involves a loading screen. We are currently investigating the issue.

  2. identified Dec 17, 2024, 08:49 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 17, 2024, 09:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 17, 2024, 10:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 29, 2024 MitID issue 1h 43m Penneo AdES, MitID

Started Nov 29, 2024, 07:41 AM UTC· resolved Nov 29, 2024, 09:24 AM UTC

  1. identified Nov 29, 2024, 07:41 AM UTC

    MitID is currently having issues which is affecting login and signing In Penneos products.

  2. monitoring Nov 29, 2024, 09:07 AM UTC

    MitID and our MitID provider have reported that the issue have been resolved. We will monitor the result.

  3. resolved Nov 29, 2024, 09:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 20, 2024 The Penneo SIGN Web App is currently unavailable in both Production and Sandbox environments. 23m Casefile and document management

Started Nov 20, 2024, 07:39 AM UTC· resolved Nov 20, 2024, 08:02 AM UTC

  1. investigating Nov 20, 2024, 07:39 AM UTC

    Users may encounter issues when attempting to access the Penneo SIGN Web Application in both Production and Sandbox environments. We are currently investigating the issue.

  2. monitoring Nov 20, 2024, 07:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 20, 2024, 08:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 13, 2024 The integration between Penneo and Silverfin is currently unstable. 18h 50m Casefile and document management

Started Nov 13, 2024, 12:49 PM UTC· resolved Nov 14, 2024, 07:40 AM UTC

  1. investigating Nov 13, 2024, 12:49 PM UTC

    Users may encounter an error message when attempting to import from the Silverfin integration to Penneo SIGN. We are currently investigating the issue.

  2. identified Nov 13, 2024, 12:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 13, 2024, 03:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 14, 2024, 07:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 13, 2024 Signing with BankID SE, BankID NO and MitID is currently unstable 19h 21m Penneo AdES

Started Nov 13, 2024, 12:19 PM UTC· resolved Nov 14, 2024, 07:40 AM UTC

  1. investigating Nov 13, 2024, 12:19 PM UTC

    Signers may experience error messages when trying to sign a document either with MitID, BankID NO or Swedish BankID. We are currently investigating the issue.

  2. identified Nov 13, 2024, 12:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 13, 2024, 01:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 14, 2024, 07:40 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 14, 2024, 07:40 AM UTC

    This incident has been resolved.

Read the full incident report →