Penneo incident

Penneo KYC: Client relationship export — Degraded performance

Minor Resolved View vendor source →

Penneo experienced a minor incident on January 14, 2026 affecting Client facing web interface for information collection, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2026, 10:28 AM UTC
Resolved
Jan 16, 2026, 07:45 AM UTC
Duration
1d 21h
Detected by Pingoru
Jan 14, 2026, 10:28 AM UTC

Affected components

Client facing web interface for information collection

Update timeline

  1. investigating Jan 14, 2026, 10:28 AM UTC

    Penneo KYC Update: Users may be experiencing issues when exporting client relationships. We are currently investigating the issue.

  2. identified Jan 14, 2026, 01:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 16, 2026, 07:45 AM UTC

    This incident has been resolved.