Penneo incident

Issues with BankID Norway Authentication

Resolved after 1 day, on October 12, 2026.

resolved Oct 12, 2026, 01:41 PM UTC

Incident Overview: Customers and end users using BankID Norway may have experienced errors or failures when attempting to authenticate or sign documents. Authentication using code devices (kodebrikke) was not affected and functioned normally throughout the incident. Oct 12, 2026 – 15:29 CEST | Resolved Oct 12, 2026 – 15:28 CEST | Update | The upstream provider reported ongoing progress on applying and confirming the fix for the authentication issue. Oct 12, 2026 – 13:26 CEST | Update | Upstream technical teams continued work on resolving the BankID Norway authentication issue. Oct 12, 2026 – 13:09 CEST | Identified

Started
Oct 12, 2026, 11:00 AM UTC
Resolved
Oct 13, 2026, 11:09 AM UTC
Duration
1d
Detected by Pingoru
Oct 12, 2026, 11:00 AM UTC

Update timeline

  1. resolved Oct 12, 2026, 01:41 PM UTC

    Incident Overview: Customers and end users using BankID Norway may have experienced errors or failures when attempting to authenticate or sign documents. Authentication using code devices (kodebrikke) was not affected and functioned normally throughout the incident. Oct 12, 2026 – 15:29 CEST | Resolved Oct 12, 2026 – 15:28 CEST | Update | The upstream provider reported ongoing progress on applying and confirming the fix for the authentication issue. Oct 12, 2026 – 13:26 CEST | Update | Upstream technical teams continued work on resolving the BankID Norway authentication issue. Oct 12, 2026 – 13:09 CEST | Identified

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