Penneo incident

Issues Signing Documents via itsme® QES

Critical Resolved View vendor source →

Penneo experienced a critical incident on November 18, 2025 affecting itsme® QES, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 01:58 PM UTC
Resolved
Nov 18, 2025, 02:24 PM UTC
Duration
26m
Detected by Pingoru
Nov 18, 2025, 01:58 PM UTC

Affected components

itsme® QES

Update timeline

  1. investigating Nov 18, 2025, 01:58 PM UTC

    Our partner itsme® is currently investigating the issue.

  2. resolved Nov 18, 2025, 02:24 PM UTC

    Our partner itsme® confirms: The service has been restored since 15h05 CET.