Penneo incident

Major Service Disruption: Penneo Platform Offline

Critical Resolved View vendor source →

Penneo experienced a critical incident on March 26, 2026 affecting .beID - Belgium and Qualified Electronic Signature and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2026, 10:42 AM UTC
Resolved
Mar 26, 2026, 11:11 AM UTC
Duration
28m
Detected by Pingoru
Mar 26, 2026, 10:42 AM UTC

Affected components

.beID - BelgiumQualified Electronic SignatureDesktop ApplicationSigners’ interfaceCasefile and document managementBankID - NorwayQualified Electronic SealPenneo QESWeb formsBankID - Sweden

Update timeline

  1. investigating Mar 26, 2026, 10:42 AM UTC

    Penneo Platform Offline since 11:29 AM CET. We are investigating the issue.

  2. monitoring Mar 26, 2026, 10:56 AM UTC

    A fix has been implemented at 11:48 AM CET and we are monitoring the results.

  3. monitoring Mar 26, 2026, 11:10 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 26, 2026, 11:11 AM UTC

    Resolved - This incident has been resolved. Between 11:29 AM and 11:48 AM CET, the Penneo platform was unavailable. We have monitored the recovery over the last 20 minutes and confirmed all systems are stable. We apologize for the interruption.