Penneo incident

Major Service Disruption: Penneo Platform Offline

Resolved after 28 minutes, affecting .beID - Belgium and Qualified Electronic Signature and 1 more, on March 26, 2026.

resolved Mar 26, 2026, 11:11 AM UTC

Resolved - This incident has been resolved. Between 11:29 AM and 11:48 AM CET, the Penneo platform was unavailable. We have monitored the recovery over the last 20 minutes and confirmed all systems are stable. We apologize for the interruption.

Started
Mar 26, 2026, 10:42 AM UTC
Resolved
Mar 26, 2026, 11:11 AM UTC
Duration
28m
Detected by Pingoru
Mar 26, 2026, 10:42 AM UTC

Affected components

.beID - BelgiumQualified Electronic SignatureDesktop ApplicationSigners’ interfaceCasefile and document managementBankID - NorwayQualified Electronic SealPenneo QESWeb formsBankID - Sweden

Update timeline

  1. investigating Mar 26, 2026, 10:42 AM UTC

    Penneo Platform Offline since 11:29 AM CET. We are investigating the issue.

  2. monitoring Mar 26, 2026, 10:56 AM UTC

    A fix has been implemented at 11:48 AM CET and we are monitoring the results.

  3. monitoring Mar 26, 2026, 11:10 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 26, 2026, 11:11 AM UTC

    Resolved - This incident has been resolved. Between 11:29 AM and 11:48 AM CET, the Penneo platform was unavailable. We have monitored the recovery over the last 20 minutes and confirmed all systems are stable. We apologize for the interruption.

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