Penneo experienced a major incident on October 21, 2025 affecting Casefile finalisation, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Casefile finalisation
Update timeline
- identified Oct 21, 2025, 09:05 AM UTC
We are currently experiencing issues finalising some casefiles. We are currently working on it and will update as soon as it is fixed.
- monitoring Oct 21, 2025, 09:59 AM UTC
A fix have been implemented. We will keep monitoring to make sure everything is working.
- resolved Oct 21, 2025, 11:35 AM UTC
This incident has been resolved.