Penneo incident

Sandbox Environment: QES Signing & Document Finalisation Issues

Penneo experienced a minor incident on September 28, 2026 affecting Penneo Sandbox, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started: Sep 28, 2026, 08:00 AM UTC
Resolved: Sep 28, 2026, 09:02 AM UTC
Duration: 1h 1m
Detected by Pingoru: Sep 28, 2026, 08:00 AM UTC

Affected components

Penneo Sandbox

Update timeline

investigating Sep 28, 2026, 08:00 AM UTC

We are investigating an ongoing issue in the Sandbox environment impacting Penneo QES signing and document finalisation, active since Friday, September 25. Impact: Signing attempts using Penneo QES are currently failing, and document finalisation is failing across all signature types. Unaffected: Signing via AdES, itsme QES, and SES continues to function as expected. Our team is actively working to resolve the issue and will provide updates as new information becomes available.
resolved Sep 28, 2026, 09:02 AM UTC

This incident has been resolved.