Penneo incident

Issues creating API credentials for new users

Minor Resolved View vendor source →

Penneo experienced a minor incident on October 31, 2025 affecting API and integration services, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2025, 09:17 AM UTC
Resolved
Oct 31, 2025, 01:07 PM UTC
Duration
3h 49m
Detected by Pingoru
Oct 31, 2025, 09:17 AM UTC

Affected components

API and integration services

Update timeline

  1. identified Oct 31, 2025, 09:17 AM UTC

    We have identified a issue where new users created can't access API credentials. We are working on fixing it.

  2. monitoring Oct 31, 2025, 11:01 AM UTC

    We have implemented a fix. We will keep monitoring.

  3. resolved Oct 31, 2025, 01:07 PM UTC

    This incident has been resolved.