Penneo incident

Issues creating API credentials for new users

Resolved after 3 hours 49 minutes, affecting API and integration services, on October 31, 2025.

monitoring Oct 31, 2025, 11:01 AM UTC

We have implemented a fix. We will keep monitoring.

Started
Oct 31, 2025, 09:17 AM UTC
Resolved
Oct 31, 2025, 01:07 PM UTC
Duration
3h 49m
Detected by Pingoru
Oct 31, 2025, 09:17 AM UTC

Affected components

API and integration services

Update timeline

  1. identified Oct 31, 2025, 09:17 AM UTC

    We have identified a issue where new users created can't access API credentials. We are working on fixing it.

  2. monitoring Oct 31, 2025, 11:01 AM UTC

    We have implemented a fix. We will keep monitoring.

  3. resolved Oct 31, 2025, 01:07 PM UTC

    This incident has been resolved.

Your product runs on more than Penneo

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →