Pendo had 21 outages in the last 2 years totaling 440h 4m of downtime — averaging 0.9 incidents per month.
There were 21 Pendo outages since May 31, 2025 totaling 440h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.
Pendo Academy is showing "unauthorized" in all environments. This is not related to user credentials. Our teams are currently investigating the root cause.
This incident has been resolved and Pendo Academy should be accessible across all regions now.
We are currently experiencing a delay in Agent Analytics data processing for customers in our EU region. This is caused by 429 rate limit errors from a third-party AI provider. We will provide an update and resolution as soon as possible.
We have a fix in place that has begun mitigating the issue; we expect full resolution but will continue to monitor for the time being.
This issue is now formally resolved.
We are aware of an issue that may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen). Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.
We are working currently to roll out a hotfix to mitigate this issue.
We have deployed a hotfix for the issue impacting Salesforce integrations and are actively monitoring. If your integration is still not syncing, a Pendo admin and a Salesforce user with the proper Salesforce permissions may need to re-authenticate your Salesforce connection manually. To manually reset please 1) Navigate to Subscription Settings > Metadata 2) Scroll to Salesforce Integration 3) Click Begin 4) Authenticate with Salesforce (then following instructions in Salesforce) 5) Finally hit Sync to resume. For more details on Salesforce requirements and set-up, please review the "Prerequisites" and "Set up the connection" sections in the article here: https://support.pendo.io/hc/en-us/articles/16584371535771-Set-up-the-Salesforce-integration-for-Pendo If you continue to experience issues after re-authenticating, please reach out to our support team.
This incident has been resolved.
We are currently investigating an issue affecting guide delivery in the US1 region. Guides are not loading for end users in this environment. Our team is actively working on a resolution.
We have implemented some changes to mitigate the issue with partial restoration, but are still working to fully resolve and identify the root cause of the issue.
Guide delivery in the US1 region has been restore and guides are now loading normally. We are continuing to monitor the situation.
This incident has now been fully resolved.
We are currently experiencing an issue where Listen email notifications are unavailable. Our team has identified the cause and has temporarily disabled Listen emails while we work on a fix. All other Pendo email services are unaffected.
We are continuing to work on a fix for this issue.
We are continuing to work towards a resolution. We will continue to provide updates as they become available.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are aware of an issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly. Our engineering team is investigating. In the meantime, if you encounter this behavior, you can bypass by clicking the exit button and reopening the Designer should allow the correct guide to load. We will provide further updates as our investigation progresses. We apologize for any disruption to your workflow.
We are continuing to investigate this issue.
We are continuing to investigate the issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly. Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it. Our engineering team remains actively engaged in the investigation. We will provide additional updates as more information becomes available. We apologize for the continued disruption and appreciate your patience.
We have identified a bug in a code release and are currently working to revert to mitigate this issue using our Visual Designer.
We have successfully reverted the code causing the issue and are monitoring the issue.
We consider this issue fully resolved.
We are aware of an issue affecting users attempting to connect to the Pendo MCP server, where authentication is failing with an "invalid scope" error. Our engineering team has identified the root cause and a fix is currently in progress — we will provide an update once it has been deployed to production.
Our team has identified the issue with a code change on Monday, April 4, which we are currently rolling back.
We have successfully rolled back and are now monitoring the issue.
The rollback we have implemented has successfully fixed the "invalid scope" authentication error and this issue is now resolved.
We are currently investigating an issue where event processing is delayed for a subset of customers. Affected users may notice delays or gaps in analytics data as we work with our vendor to restore full service. We have escalated the issue and are actively monitoring the situation. We will provide updates as more information becomes available.
The root issue causing the event processing day has been identified and we are working with our vendor toward full resolution.
The issue causing delays in event processing has been fully resolved.
This incident has been resolved.
We are currently investigating an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. We are investigating if there are similar impacts to other regions currently. As a workaround, cloning and existing segment or creating new segments works as expected. Our team is working to identify the cause of this issue and we will share an update as soon as possible. We apologize for any inconvenience this may cause.
We have identified the cause of an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. Impact has been narrowed to US region only. We are currently working to roll out a fix. As a workaround, cloning and existing segment or creating new segments works as expected.
We are happy to report that the issue preventing users in our US region from editing existing segments has been fully resolved. All systems are now operating normally, and you can once again edit and manage all of your segments without error. We apologize for the disruption this may have caused and appreciate your patience as we worked to implement a fix.
We are currently investigating an issue where no recipients are found when attempting to send an email update for feedback items or ideas in Pendo Listen. This includes items submitted within the last 30 days.
We are currently resolving a technical mismatch between our database and the user interface that is preventing some email information from appearing correctly. A fix is being tested now.
Following testing, we have deployed a fix and email information is now appearing as expected and we consider the issue resolved.
Our Support Bot vendor is currently experiencing latency issues and are currently investigating the cause. If you are experiencing issues with our product and need to create a support ticket, please use our support request form in the meantime: https://support.pendo.io/hc/en-us/requests/new Thank you for your patience!
The latency issue with our Support Bot vendor has been resolved. The Support Bot is now operating normally. Thank you for your patience while this was investigated.
Starting at approximately 8:15 AM ET on November 19 an issue in our data sync validation checks incorrectly marked all Data Sync Destination Invalidation Issue for cloud-storage destinations as invalid. As a result, impacted customers may have received an email notification stating that their data sync destination was invalid and that recurring exports were disabled. Pendo has identified the issue and is currently working to push a fix live. This issue did not affect data integrity or existing exported data — only the status and scheduling of ongoing syncs. Please note that at this time, customers do not need to revalidate their destinations.
We have pushed a fix that has corrected the validation issue and Pendo is currently reactivating all incorrectly disabled recurring exports.
All recurring exports have been re-enabled. Currently, Pendo is working to backfill exports we attempted to deliver from approximately 8:15 AM ET on November 19 to 1pm ET on November 20.
This incident has been resolved.
At around 9:40am Eastern Time, Pendo began experiencing degraded performance in our search function across our Listen products (Feedback, Ideas, etc.). We identified the issue around 10:05am Eastern Time and are in the process of remediating the issue.
The search function issue impacting our Listen product has been resolved across all regions. We are currently reviewing any Listen data that was created or edited during this time frame to ensure it indexes as expected.
This issue has been fully resolved.
Pendo is experiencing login/authentication issues due to a service interruption with our cloud provider.
This has been resolved.
We are currently investigating the issue. We had a scheduled maintenance window for Feedback in the US this morning. The upgrade started at around 7 a.m. GMT, but the maintenance is taking longer than expected, and the operation cannot resume. We are contacting Google Cloud Support to help us unblock the operation and restart the maintenance.
This incident has been resolved.
At approximately 7:25 AM UTC time, our email backup system for delivering emails for NPS was disabled in our US region. We have identified the root cause and are currently working to remediate the issue.
NPS emails have been re-enabled for the US region and the root issue causing the outage has been fully resolved. All emails that should have gone out during the outage will be released by end of the day Eastern Time.
There is an outage with our hosting provider that is causing Pendo not to load or collect data. We are currently investigating the scope of this issue and will update the status as we receive more information.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Our host provider has begun to restore services. Pendo's EU, Japan, Australia and US1 environments are operational, but app.pendo.io is still down at this time. We will update the status as we receive more information.
Our host provider has restored services and the Pendo application is operational. Data processing from the outage is still in process. We will continue to monitor and update when data processing is complete.
We are continuing to monitor for any further issues.
This has been resolved.
We are currently investigating this issue and will update as more information becomes available.
This has been resolved.
We are currently investigating an issue disabling Pendo Legacy Feedback Email. That outage is specific to our US Region.
We have identified the issue, re-enabled Pendo Legacy Feedback email, and are currently continuing to monitor the situation.
After a period of monitoring, we consider this issue fully resolved