PDQ incident

Connect devices list not fully loading in some instances

Minor Resolved View vendor source →

PDQ experienced a minor incident on November 14, 2025 affecting Device Scans and Reports, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2025, 09:33 PM UTC
Resolved
Nov 14, 2025, 11:15 PM UTC
Duration
1h 41m
Detected by Pingoru
Nov 14, 2025, 09:33 PM UTC

Affected components

Device ScansReports

Update timeline

  1. investigating Nov 14, 2025, 09:33 PM UTC

    We're investigating reports today where a customer has clicked on the All Devices page and the list only partially loads.

  2. identified Nov 14, 2025, 09:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 14, 2025, 09:44 PM UTC

    Correction to earlier post - no issues have been reported with the reporting page.

  4. resolved Nov 14, 2025, 11:15 PM UTC

    This is fixed. Any customer still seeing the wrong number of devices on the All Devices page should simply refresh the browser page.