PDQ incident

SimpleMDM application degraded performance

Major Resolved View vendor source →

PDQ experienced a major incident on December 1, 2025 affecting App Licensing and Distribution and App Upload Processing and 1 more component, lasting 14h 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 08:00 AM UTC
Resolved
Dec 01, 2025, 10:10 PM UTC
Duration
14h 10m
Detected by Pingoru
Dec 01, 2025, 08:00 AM UTC

Affected components

App Licensing and DistributionApp Upload ProcessingConfiguration Profile DistributionApple Business Manager Device Assignment Sync (DEP)

Update timeline

  1. monitoring Dec 01, 2025, 09:05 PM UTC

    SimpleMDM application is intermittently slow or failing to respond.

  2. monitoring Dec 01, 2025, 09:06 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Dec 01, 2025, 10:10 PM UTC

    This incident has been resolved.