ParentSquare had 46 outages in the last 2 years totaling 30h 6m of downtime — averaging 1.9 incidents per month.
There were 46 ParentSquare outages since April 24, 2025 totaling 30h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating reports that document folders in Smart Sites may appear empty and that new document uploads are failing. We will provide an update shortly.
We have identified the cause of the issue and are implementing a fix.
The issue has now been resolved.
ParentSquare was temporarily unavailable for users during an approximately 25 minute time period following a feature release. The team identified the root cause of the performance degradation and rolled back the feature. ParentSquare is fully operational post rollback.
We are investigating reports that some users are not receiving phone calls as quickly as expected. We will provide an update shortly.
We are continuing to investigate reports that some users are not receiving phone calls as quickly as expected. We will provide another update shortly.
We have completed our investigation and determined that phone calls were operating normally during this time.
This incident has been resolved.
We are investigating reports that some users are not receiving text messages as quickly as expected. We will provide an update shortly.
We have identified the cause of the issue and are implementing a fix.
We have implemented a fix and are monitoring the results.
We confirmed that the issue has been resolved.
We will be performing emergency maintenance today, April 24, at 10:45 AM Pacific Time/1:45 PM Eastern Time. We expect downtime to be limited to 2 minutes, but are reserving up to 5 minutes. During this time, ParentSquare and all related services will be unavailable. We apologize for the short notice. There is instability with one of our underlying system components hosted by AWS, and we are conducting this emergency maintenance to maintain the reliability of the system.
We are continuing to work on a fix for this issue.
The maintenance is complete and all systems are operating normally.
We received reports that ParentSquare was unavailable for some users. We have implemented a fix and have confirmed that this issue has been resolved.
We received reports of users getting 500 errors when accessing Admin pages on ParentSquare. Engineers investigated and quickly resolved the issue.
We are investigating reports that some users are receiving multiple calls for the same notification. We will provide an update shortly
This incident has been resolved.
We received reports of users getting 502 errors when accessing ParentSquare. Engineers investigated and quickly resolved the issue.
Google is currently experiencing a Gmail service disruption that may cause a delay sending emails to gmail.com addresses and other Google-hosted email accounts. We're actively monitoring the disruption. You may also experience a delay sending any ParentSquare support requests by email. Until the disruption is resolved, please contact ParentSquare Support through the in-application "Chat With Us" option in the help menu.
Google's Gmail service disruption has been resolved.
We are investigating reports that some users are not able to log into ParentSquare. We will provide an update shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports that the page for downloading custom versions of the ParentSquare app is showing errors. We are investigating and will provide an update shortly.
The issue has been resolved, thank you for your patience.
We confirmed that the issue has been resolved.
Earlier today we experienced a brief issue that caused errors for some customers. This was the result of a system change that created an unexpected inconsistency. Our team quickly identified the issue and implemented a fix. All systems are now operating normally. We are reviewing this as part of our standard process to help prevent similar issues in the future. Thank you for your patience.
We are investigating reports that some users are experiencing errors when attempting to access Add-on pages in ParentSquare. We will provide an update shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports that some users are not receiving email notifications as quickly as expected. We will provide an update shortly.
We have identified the issue as a temporary service degradation. Delivery rates have returned to normal levels, and we are monitoring the situation to ensure continued stability. We will provide a final update once we are confident the issue is fully resolved.
This incident has been resolved.
Smart Sites was unavailable for a brief period. ParentSquare engineers investigated the issue and were quickly able to stabilize the systems. We apologize for any inconvenience caused.
We are currently investigating this issue.
The Live Edit feature is temporarily disabled while the ParentSquare team implements a fix
We are continuing to work on a fix for this issue.
The ParentSquare team has identified the underlying issue and have started to restore the impacted functionality
The fix has been implemented and the ParentSquare team is monitoring.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are experiencing some slowness across Smart Sites this morning. Our engineers are investigating.
This issue has been resolved.
We are currently investigating reports of users being unable to authenticate via Microsoft SSO. Our engineering team is looking into the root cause, and we are working to resolve this as quickly as possible.
We have identified the issue affecting Microsoft SSO logins. We are currently implementing a fix to restore service.
This incident has been resolved.
One of our service provider is experiencing delays of ~25 minutes for Smart Alerts voice deliveries. We are actively working to resolve these delays as quickly as possible.
We have moved all new Smart Alerts to other service providers that are not experiencing delays while we work to get the delayed Smart Alerts delivered as quickly as possible.
Calls are now delivering normally, although there may still be a slight delay in calls showing as successfully delivered.
We are currently experiencing increased Smart Alert volume due to inclement weather. One of our voice carriers is experiencing an issue, which has resulted in delays for a portion of voice notifications. While delivery times may take some time to fully normalize, our team is actively working on the issue to ensure successful delivery.
This incident has been resolved.
We are actively investigating an issue that may have caused delays or intermittent failures for Voice Alerts.
We are continuing to investigate this issue.
We are currently experiencing increased Smart Alert volume due to inclement weather. One of our voice carriers is experiencing an issue, which has resulted in delays for a portion of voice notifications. While delivery times may take some time to fully normalize, our team is actively working on the issue to ensure successful delivery.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified the issue leading to some customers seeing an error when trying to record voice message from mobile devices for smart alerts. The team is working on a fix. We will update shortly.
This incident has been resolved.
We are currently monitoring an issue with text messages being delayed through one of our providers. This only impacts text messages related to posts and direct messages. No other texts messages have been impacted.
This incident has been resolved.
We are currently investigating this issue.
The latency has subsided from the spike that triggered this incident. The team is continuing to monitor.
This incident has been resolved.