PaperCut Outage History

PaperCut is up right now

There were 6 PaperCut outages since February 24, 2026 totaling 53h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.papercut.com

Minor April 13, 2026

PaperCut Hive - Some users are intermittently unable to release print jobs or experience intermittent loading in the Hive admin portal

Detected by Pingoru
Apr 13, 2026, 09:04 AM UTC
Resolved
Apr 13, 2026, 11:52 AM UTC
Duration
2h 48m
Affected: EU hosting region - PaperCut Hive & Pocket
Timeline · 3 updates
  1. investigating Apr 13, 2026, 09:04 AM UTC

    We're currently investigating an intermittent issue affecting PaperCut Hive's print release for the EU hosting region only. Users may experience intermittent slow loading of pages within the Hive admin portal. We’re actively working to resolve the issues and will provide updates as they become available.

  2. monitoring Apr 13, 2026, 09:51 AM UTC

    The issue is now resolved and the teams will continue to monitor the cloud services.

  3. resolved Apr 13, 2026, 11:52 AM UTC

    This incident has now been fully resolved. We have confirmed that print jobs are releasing successfully. We know this may have been disruptive and appreciate your patience while we worked through it. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other issues please report this via https://www.papercut.com/support/.

Read the full incident report →

Major April 2, 2026

PaperCut Hive & PaperCut MF - Some users experiencing failures Scanning to Google Drive

Detected by Pingoru
Apr 02, 2026, 09:20 AM UTC
Resolved
Apr 02, 2026, 03:29 PM UTC
Duration
6h 8m
Affected: UK hosting region - PaperCut Hive & PocketUK hosting region - PaperCut MF (Scan to Cloud)
Timeline · 4 updates
  1. investigating Apr 02, 2026, 09:20 AM UTC

    PaperCut Hive & PaperCut MF - Some users experiencing failures Scanning to Google Drive Our development team are currently investigating an intermittent issue affecting PaperCut Hive's and PaperCut MF's scanning functionality for the UK hosting region only. The impacted features are: Integrated Scanning: Users may see errors such as “"Something went wrong sending your scan" via an email notification that the scan was not delivered. This incident affects only scan to Google Drive. We’re actively working to resolve the issues and will provide updates as they become available.

  2. investigating Apr 02, 2026, 09:37 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 02, 2026, 01:42 PM UTC

    We have pushed a fix to production which means functionality should now be fully restored. No action is needed to resume scanning to Google Drive. We are continuing to monitor this incident. If you're still experiencing issues please report this via https://www.papercut.com/support/.

  4. resolved Apr 02, 2026, 03:29 PM UTC

    This incident has now been fully resolved. We have confirmed that Scan to Google drive is operational via internal testing and reports from multiple customers. If you experience other issues please report this via https://www.papercut.com/support/.

Read the full incident report →

Major March 20, 2026

PaperCut Hive - some users experiencing issues with the user interface and releasing print jobs.

Detected by Pingoru
Mar 20, 2026, 02:41 PM UTC
Resolved
Mar 20, 2026, 11:45 PM UTC
Duration
9h 3m
Affected: US hosting region - PaperCut Hive & Pocket
Timeline · 7 updates
  1. investigating Mar 20, 2026, 02:41 PM UTC

    PaperCut Hive - some users have reported intermittent issues with releasing print jobs, scan jobs failing, and navigating sections of the admin UI within the US hosting region. We’re actively working to resolve the issues and will provide updates as they become available.

  2. investigating Mar 20, 2026, 04:06 PM UTC

    We are continuing to investigate this incident.

  3. investigating Mar 20, 2026, 07:11 PM UTC

    We are actively investigating this incident, currently we have engaged our cloud infrastructure service partner. Our joint teams are working together to resolve the issue.

  4. investigating Mar 20, 2026, 09:19 PM UTC

    We are investigating the active incident jointly with our cloud infrastructure service partner, and will update here as soon as we have more information.

  5. identified Mar 20, 2026, 10:07 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Mar 20, 2026, 11:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Mar 20, 2026, 11:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 13, 2026

PaperCut Hive & Pocket - Some customers may experience print job release failures in the US hosting region

Detected by Pingoru
Mar 13, 2026, 02:34 PM UTC
Resolved
Mar 13, 2026, 08:05 PM UTC
Duration
5h 31m
Affected: US hosting region - PaperCut Hive & Pocket
Timeline · 4 updates
  1. investigating Mar 13, 2026, 02:34 PM UTC

    We are currently investigating an issue affecting print job release for customers hosted in the US data region. Symptoms: Users may experience a "502 Error" (Something went wrong and the jobs weren't able to be printed) when attempting to release print jobs. Our engineering team is actively working to identify the root cause. We will provide a further update as soon as new information becomes available.

  2. identified Mar 13, 2026, 05:11 PM UTC

    Our engineering team has identified the contributing cause of print release failures and a fix has been deployed to mitigate these issues. We will continue to provide updates as they become available.

  3. monitoring Mar 13, 2026, 06:36 PM UTC

    Monitoring and customer reports have confirmed that print release functionality has been restored. No action is required by customers to resume printing. We are continuing to monitor this incident. If you're still experiencing issues please report this via https://www.papercut.com/support/.

  4. resolved Mar 13, 2026, 08:05 PM UTC

    This incident has now been fully resolved. We have confirmed that print jobs are releasing successfully for multiple customers. Our apologies for any downtime that you experienced as a result of this outage. We will be performing a full retro, as we do with all issues that impact our customers. If you experience other issues please report this via https://www.papercut.com/support/.

Read the full incident report →

Major March 3, 2026

PaperCut Hive - users unable to log into devices

Detected by Pingoru
Mar 03, 2026, 03:41 PM UTC
Resolved
Mar 04, 2026, 08:45 PM UTC
Duration
1d 5h
Affected: US hosting region - PaperCut Hive & PocketAU hosting region - PaperCut Hive & PocketUK hosting region - PaperCut Hive & PocketEU hosting region - PaperCut Hive & PocketCA hosting region - PaperCut Hive & Pocket
Timeline · 7 updates
  1. investigating Mar 03, 2026, 03:41 PM UTC

    PaperCut Hive - users may receive errors when attempting to log into devices We’re actively working to resolve the issues and will provide updates as they become available.

  2. investigating Mar 03, 2026, 03:46 PM UTC

    Users may experience successful logins and subsequent print release issues. We are continuing to investigate.

  3. investigating Mar 03, 2026, 04:11 PM UTC

    We are continuing to investigate this issue. We will provide an update as soon as we have more information

  4. investigating Mar 03, 2026, 07:11 PM UTC

    We have confirmed that this incident is now isolated to the US hosting region; all other regions have returned to normal operation. While functionality has been restored for the majority of organizations in the US hosting region, we are continuing to investigate residual issues affecting MFD login and print release via the Hive embedded app. In the interim, we recommend using the PaperCut Hive mobile app (iOS and Android), which remains fully operational and unaffected.

  5. identified Mar 03, 2026, 08:07 PM UTC

    We have identified the root cause impacting MFD related tasks, including device login, scanning, and general access to functions on the device. Our engineering team is actively developing and validating a fix to restore full functionality to the Hive Embedded App. Until the fix has been deployed to production, users may continue to experience degraded performance when carrying out these actions at the device. Interim Workarounds: - Use the PaperCut Hive mobile app (iOS and Android) for print release. - Manually reinstalling the Hive embedded application will immediately restore MFD functionality. We will provide a further update as soon as we have confirmation of the deployment timeline.

  6. monitoring Mar 04, 2026, 04:54 AM UTC

    We have pushed a fix to production which means functionality should now be fully restored. No action is needed to resume MFD related tasks, including device login, scanning, and general access to functions on the device. We are continuing to monitor this incident. If you're still experiencing issues please report this via https://www.papercut.com/support/.

  7. resolved Mar 04, 2026, 08:45 PM UTC

    Through further monitoring and reports from previously affected customers we can confirm that functionality has been restored. MFD login, scanning and other device related tasks will now work as expected.

Read the full incident report →

Critical February 24, 2026

PaperCut Hive & Pocket Outage

Detected by Pingoru
Feb 24, 2026, 02:30 PM UTC
Resolved
Feb 24, 2026, 03:00 PM UTC
Duration
29m
Affected: US hosting region - PaperCut Hive & PocketAU hosting region - PaperCut Hive & PocketUK hosting region - PaperCut Hive & PocketEU hosting region - PaperCut Hive & PocketCA hosting region - PaperCut Hive & Pocket
Timeline · 5 updates
  1. investigating Feb 24, 2026, 02:30 PM UTC

    We are currently investigating an degradation in performance with PaperCut Hive and PaperCut Pocket.

  2. investigating Feb 24, 2026, 02:30 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 24, 2026, 02:40 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 24, 2026, 02:42 PM UTC

    Our services have returned to normal and we will continue to monitor the incident closely.

  5. resolved Feb 24, 2026, 03:00 PM UTC

    We experienced disruption related to our cloud service provider and a serious level of temporary degradation was experienced by some customers when accessing print queues or releasing print jobs. All services have now been restored.

Read the full incident report →

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