PaperCut incident

Admins unable to change the Print Protocol or Print Delivery Method in Hive/Pocket

PaperCut experienced a minor incident on January 14, 2026 affecting US hosting region - PaperCut Hive & Pocket and AU hosting region - PaperCut Hive & Pocket and 1 more component, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started: Jan 14, 2026, 03:53 PM UTC
Resolved: Jan 14, 2026, 06:13 PM UTC
Duration: 2h 19m
Detected by Pingoru: Jan 14, 2026, 03:53 PM UTC

Affected components

US hosting region - PaperCut Hive & PocketAU hosting region - PaperCut Hive & PocketUK hosting region - PaperCut Hive & PocketEU hosting region - PaperCut Hive & PocketCA hosting region - PaperCut Hive & Pocket

Update timeline

investigating Jan 14, 2026, 03:53 PM UTC

We are currently investigating an issue affecting an Admin's ability to change the Print Protocol and delivery Methods for Printers in Hive/Pocket. This does not appear to be affecting existing configurations.
identified Jan 14, 2026, 04:50 PM UTC

Our engineering team has identified the underlying cause of the issue which prevents modifying Print Protocols within Pocket/Hive. A fix is being implemented which we expect to mitigate this behavior. Another status update will be supplied once this fix is in place.
resolved Jan 14, 2026, 06:13 PM UTC

A fix has been deployed to hosting regions. Testing confirms that functionality has been restored and Delivery Protocols can now be edited and saved as expected withing PaperCut Pocket and Hive.