PaperCut Hive - users unable to log into devices

Update timeline

1. investigating Mar 03, 2026, 03:41 PM UTC

   PaperCut Hive - users may receive errors when attempting to log into devices We’re actively working to resolve the issues and will provide updates as they become available.

2. investigating Mar 03, 2026, 03:46 PM UTC

   Users may experience successful logins and subsequent print release issues. We are continuing to investigate.

3. investigating Mar 03, 2026, 04:11 PM UTC

   We are continuing to investigate this issue. We will provide an update as soon as we have more information

4. investigating Mar 03, 2026, 07:11 PM UTC

   We have confirmed that this incident is now isolated to the US hosting region; all other regions have returned to normal operation. While functionality has been restored for the majority of organizations in the US hosting region, we are continuing to investigate residual issues affecting MFD login and print release via the Hive embedded app. In the interim, we recommend using the PaperCut Hive mobile app (iOS and Android), which remains fully operational and unaffected.

5. identified Mar 03, 2026, 08:07 PM UTC

   We have identified the root cause impacting MFD related tasks, including device login, scanning, and general access to functions on the device. Our engineering team is actively developing and validating a fix to restore full functionality to the Hive Embedded App. Until the fix has been deployed to production, users may continue to experience degraded performance when carrying out these actions at the device. Interim Workarounds: - Use the PaperCut Hive mobile app (iOS and Android) for print release. - Manually reinstalling the Hive embedded application will immediately restore MFD functionality. We will provide a further update as soon as we have confirmation of the deployment timeline.

6. monitoring Mar 04, 2026, 04:54 AM UTC

   We have pushed a fix to production which means functionality should now be fully restored. No action is needed to resume MFD related tasks, including device login, scanning, and general access to functions on the device. We are continuing to monitor this incident. If you're still experiencing issues please report this via https://www.papercut.com/support/.

7. resolved Mar 04, 2026, 08:45 PM UTC

   Through further monitoring and reports from previously affected customers we can confirm that functionality has been restored. MFD login, scanning and other device related tasks will now work as expected.