PaperCut Hive - some users experiencing issues with the user interface and releasing print jobs.

Update timeline

1. investigating Mar 20, 2026, 02:41 PM UTC

   PaperCut Hive - some users have reported intermittent issues with releasing print jobs, scan jobs failing, and navigating sections of the admin UI within the US hosting region. We’re actively working to resolve the issues and will provide updates as they become available.

2. investigating Mar 20, 2026, 04:06 PM UTC

   We are continuing to investigate this incident.

3. investigating Mar 20, 2026, 07:11 PM UTC

   We are actively investigating this incident, currently we have engaged our cloud infrastructure service partner. Our joint teams are working together to resolve the issue.

4. investigating Mar 20, 2026, 09:19 PM UTC

   We are investigating the active incident jointly with our cloud infrastructure service partner, and will update here as soon as we have more information.

5. identified Mar 20, 2026, 10:07 PM UTC

   The issue has been identified and a fix is being implemented.

6. monitoring Mar 20, 2026, 11:22 PM UTC

   A fix has been implemented and we are monitoring the results.

7. resolved Mar 20, 2026, 11:45 PM UTC

   This incident has been resolved.