PaperCut incident

PaperCut Partner Portal and GES (licensing service) - some users unable to access the Partner Portal, or apply licenses in PaperCut NG/MF

Major Resolved View vendor source →

PaperCut experienced a major incident on August 24, 2026 affecting Sales Portal (partner.papercut.com) and Partner Portal (portal.papercut.com) and 1 more component, lasting 7h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2026, 05:46 PM UTC
Resolved
Aug 25, 2026, 12:51 AM UTC
Duration
7h 4m
Detected by Pingoru
Aug 24, 2026, 05:46 PM UTC

Affected components

Sales Portal (partner.papercut.com)Partner Portal (portal.papercut.com)PaperCut MF Global Entitlements Service

Update timeline

  1. investigating Aug 24, 2026, 05:46 PM UTC

    PaperCut Partner Portal - some users receiving Authentication Error during login We're currently investigating reports of some users receiving an Authentication Error during login. This impact is being observed in all regions. We will provide updates here as they become available.

  2. investigating Aug 24, 2026, 10:11 PM UTC

    This issue is also impacting some users' ability to activate a new license. We are continuing to investigate these issues.

  3. investigating Aug 24, 2026, 11:20 PM UTC

    We are continuing to investigate this issue.

  4. investigating Aug 24, 2026, 11:57 PM UTC

    We are continuing to investigate this issue.

  5. resolved Aug 25, 2026, 12:51 AM UTC

    This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.