PaperCut incident

Intermittent PaperCut Hive & Pocket print release failures

Major Resolved View vendor source →

PaperCut experienced a major incident on December 1, 2025 affecting US hosting region - PaperCut Hive & Pocket and AU hosting region - PaperCut Hive & Pocket and 1 more component, lasting 4h 28m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 03:07 PM UTC
Resolved
Dec 01, 2025, 07:36 PM UTC
Duration
4h 28m
Detected by Pingoru
Dec 01, 2025, 03:07 PM UTC

Affected components

US hosting region - PaperCut Hive & PocketAU hosting region - PaperCut Hive & PocketUK hosting region - PaperCut Hive & PocketEU hosting region - PaperCut Hive & PocketCA hosting region - PaperCut Hive & Pocket

Update timeline

  1. investigating Dec 01, 2025, 03:07 PM UTC

    Reports of intermittent jobs that fail to release with an error of "jobrouter.assignprocessor.noEdgenodeCanPrintTheJob". Our team is investigating and we will provide further updates.

  2. investigating Dec 01, 2025, 04:05 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 01, 2025, 05:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 01, 2025, 07:36 PM UTC

    The fix implemented earlier today has proven to mitigate the issue based on the metrics of further monitoring. Print release is now functioning as expected. From analysis, the impact was to a small subset of organizations across multiple regions, affecting 0.62% of printers.