PaperCut incident
PaperCut Hive - some devices may show server or connection errors.
PaperCut experienced a minor incident on September 1, 2026 affecting US hosting region - PaperCut Hive & Pocket, lasting 4h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2026, 02:09 AM UTC
PaperCut Hive - some devices may show server or connection errors. For example "Error: Server Error. The server encountered an error and could not complete your request. Please try again in 30 seconds." We're currently investigating reports of some devices may show server errors or connection errors. This is impacting logging into some devices and releasing print jobs from those devices in the US hosting region. We are not currently aware of impact to other regions. We will provide updates here as they become available.
- resolved Sep 02, 2026, 02:10 AM UTC
This incident has now been resolved. If you are still experiencing issues, please ensure that the device has been completely restarted. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other problems please report this via https://www.papercut.com/support/