PaperCut incident
PaperCut Hive/Pocket - some users may experience delays with data showing in reporting, job logs and activity logs
PaperCut experienced a minor incident on September 4, 2026 affecting US hosting region - PaperCut Hive & Pocket, lasting 3d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 04, 2026, 07:45 AM UTC
PaperCut Hive/Pocket - some users may experience delays with data showing in reporting, job logs and activity logs in the US hosting region only. Printing, scanning, and other functionality are *not* impacted. We are not currently aware of any impact to other regions. This was caused by an infrastructure issue that has now been resolved. We expect reporting, job and activity data reporting to normalize early next week. No data has been lost and all records should be correct once the data management systems have caught up.
- monitoring Sep 07, 2026, 07:12 AM UTC
We are continuing to monitor this. We expect reporting, job and activity data reporting to normalize within the next 48 hours.
- resolved Sep 08, 2026, 01:15 AM UTC
This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other problems please report this via https://www.papercut.com/support/