PaperCut incident
PaperCut Hive - Some users are intermittently unable to release print jobs or experience intermittent loading in the Hive admin portal
PaperCut experienced a minor incident on April 13, 2026 affecting EU hosting region - PaperCut Hive & Pocket, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 13, 2026, 09:04 AM UTC
We're currently investigating an intermittent issue affecting PaperCut Hive's print release for the EU hosting region only. Users may experience intermittent slow loading of pages within the Hive admin portal. We’re actively working to resolve the issues and will provide updates as they become available.
- monitoring Apr 13, 2026, 09:51 AM UTC
The issue is now resolved and the teams will continue to monitor the cloud services.
- resolved Apr 13, 2026, 11:52 AM UTC
This incident has now been fully resolved. We have confirmed that print jobs are releasing successfully. We know this may have been disruptive and appreciate your patience while we worked through it. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other issues please report this via https://www.papercut.com/support/.