Is PaperCut down?

PaperCut Hive/Pocket - some users may experience delays with data showing in reporting, job logs and activity logs in the US hosting region only. Printing, scanning, and other functionality are *not* impacted. We are not currently aware of any impact to other regions. This was caused by an infrastructure issue that has now been resolved. We expect reporting, job and activity data reporting to normalize early next week. No data has been lost and all records should be correct once the data management systems have caught up.

We are continuing to monitor this. We expect reporting, job and activity data reporting to normalize within the next 48 hours.

This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other problems please report this via https://www.papercut.com/support/

PaperCut Pocket/Hive - intermittent issues affecting sign-in to the User Portal. We are investigating an intermittent issue affecting sign-in to the PaperCut Pocket/Hive User Portal for some users. Access to the Hive Admin Portal and printing seems to be unaffected.

This issue has been resolved, and sign-in to the PaperCut Hive User Portal is operating normally. We appreciate your patience while we worked to restore service. We will continue to monitor the service and complete a review of the incident. If you experience other problems please report this via https://www.papercut.com/support/

PaperCut Hive - some devices may show server or connection errors. For example "Error: Server Error. The server encountered an error and could not complete your request. Please try again in 30 seconds." We're currently investigating reports of some devices may show server errors or connection errors. This is impacting logging into some devices and releasing print jobs from those devices in the US hosting region. We are not currently aware of impact to other regions. We will provide updates here as they become available.

This incident has now been resolved. If you are still experiencing issues, please ensure that the device has been completely restarted. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other problems please report this via https://www.papercut.com/support/

PaperCut Document Processing Cloud services - some users may experience delayed scan jobs using PaperCut MF or PaperCut Hive. Printing, copying and other services are not impacted at this time. Any scan actions which do not include cloud document processing are also not impacted.

This incident may have impacted scan actions with cloud document processing enabled, for a small window per hosting region between 03:40 - 05:10 am on 25th August 2026. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other problems please report this via https://www.papercut.com/support/

PaperCut Partner Portal - some users receiving Authentication Error during login We're currently investigating reports of some users receiving an Authentication Error during login. This impact is being observed in all regions. We will provide updates here as they become available.

This issue is also impacting some users' ability to activate a new license. We are continuing to investigate these issues.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.