PaperCut incident

PaperCut Document Processing Cloud services - some users may experience delayed scan jobs using PaperCut MF or PaperCut Hive

PaperCut experienced a minor incident on August 25, 2026 affecting US hosting region - PaperCut Hive & Pocket and US hosting region - PaperCut MF (Document Processing Cloud services) and 1 more component, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started: Aug 25, 2026, 03:40 AM UTC
Resolved: Aug 25, 2026, 05:10 AM UTC
Duration: 1h 30m
Detected by Pingoru: Aug 25, 2026, 03:40 AM UTC

Affected components

US hosting region - PaperCut Hive & PocketUS hosting region - PaperCut MF (Document Processing Cloud services)AU hosting region - PaperCut Hive & PocketAU hosting region - PaperCut MF (Document Processing Cloud services)UK hosting region - PaperCut Hive & PocketUK hosting region - PaperCut MF (Document Processing Cloud services)EU hosting region - PaperCut MF (Document Processing Cloud services)EU hosting region - PaperCut Hive & PocketCA hosting region - PaperCut Hive & PocketCA hosting region - PaperCut MF (Document Processing Cloud services)

Update timeline

investigating Aug 26, 2026, 03:40 AM UTC

PaperCut Document Processing Cloud services - some users may experience delayed scan jobs using PaperCut MF or PaperCut Hive. Printing, copying and other services are not impacted at this time. Any scan actions which do not include cloud document processing are also not impacted.
resolved Aug 26, 2026, 03:41 AM UTC

This incident may have impacted scan actions with cloud document processing enabled, for a small window per hosting region between 03:40 - 05:10 am on 25th August 2026. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other problems please report this via https://www.papercut.com/support/