PaperCut incident
PaperCut Pocket/Hive - intermittent issues affecting sign-in to the User Portal
PaperCut experienced a minor incident on September 2, 2026 affecting US hosting region - PaperCut Hive & Pocket and AU hosting region - PaperCut Hive & Pocket and 1 more component, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2026, 09:25 AM UTC
PaperCut Pocket/Hive - intermittent issues affecting sign-in to the User Portal. We are investigating an intermittent issue affecting sign-in to the PaperCut Pocket/Hive User Portal for some users. Access to the Hive Admin Portal and printing seems to be unaffected.
- resolved Sep 02, 2026, 09:26 AM UTC
This issue has been resolved, and sign-in to the PaperCut Hive User Portal is operating normally. We appreciate your patience while we worked to restore service. We will continue to monitor the service and complete a review of the incident. If you experience other problems please report this via https://www.papercut.com/support/