PaperCut incident

PaperCut Hive & Pocket Outage

Critical Resolved View vendor source →

PaperCut experienced a critical incident on February 24, 2026 affecting US hosting region - PaperCut Hive & Pocket and AU hosting region - PaperCut Hive & Pocket and 1 more component, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2026, 02:30 PM UTC
Resolved
Feb 24, 2026, 03:00 PM UTC
Duration
29m
Detected by Pingoru
Feb 24, 2026, 02:30 PM UTC

Affected components

US hosting region - PaperCut Hive & PocketAU hosting region - PaperCut Hive & PocketUK hosting region - PaperCut Hive & PocketEU hosting region - PaperCut Hive & PocketCA hosting region - PaperCut Hive & Pocket

Update timeline

  1. investigating Feb 24, 2026, 02:30 PM UTC

    We are currently investigating an degradation in performance with PaperCut Hive and PaperCut Pocket.

  2. investigating Feb 24, 2026, 02:30 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 24, 2026, 02:40 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 24, 2026, 02:42 PM UTC

    Our services have returned to normal and we will continue to monitor the incident closely.

  5. resolved Feb 24, 2026, 03:00 PM UTC

    We experienced disruption related to our cloud service provider and a serious level of temporary degradation was experienced by some customers when accessing print queues or releasing print jobs. All services have now been restored.