PaperCut incident

PaperCut Hive & Pocket Cloud Pull Delivery degraded performance - UK hosting region

Major Resolved View vendor source →

PaperCut experienced a major incident on January 12, 2026 affecting UK hosting region - PaperCut Hive & Pocket, lasting 5h 24m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 12:31 PM UTC
Resolved
Jan 12, 2026, 05:56 PM UTC
Duration
5h 24m
Detected by Pingoru
Jan 12, 2026, 12:31 PM UTC

Affected components

UK hosting region - PaperCut Hive & Pocket

Update timeline

  1. investigating Jan 12, 2026, 12:31 PM UTC

    We are currently investigating reports of Cloud Pull Delivery Failures within the UK hosting region. Users that rely on Cloud Pull Delivery as their only method for print jobs may experience failures.

  2. investigating Jan 12, 2026, 01:10 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 12, 2026, 03:57 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jan 12, 2026, 05:56 PM UTC

    Our engineering team has confirmed that Cloud Pull Delivery is now operational and any issues should now be mitigated. Monitoring will continue but we can confirm that functionality has been restored.