PaperCut incident

Hive and MF - Scanning to SharePoint is failing to authorize for all users.

Major Resolved View vendor source →

PaperCut experienced a major incident on July 14, 2025 affecting US hosting region - PaperCut Hive & Pocket and US hosting region - PaperCut MF (Scan to Cloud) and 1 more component, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2025, 04:22 PM UTC
Resolved
Jul 14, 2025, 06:44 PM UTC
Duration
2h 21m
Detected by Pingoru
Jul 14, 2025, 04:22 PM UTC

Affected components

US hosting region - PaperCut Hive & PocketUS hosting region - PaperCut MF (Scan to Cloud)AU hosting region - PaperCut Hive & PocketAU hosting region - PaperCut MF (Scan to Cloud)UK hosting region - PaperCut Hive & PocketUK hosting region - PaperCut MF (Scan to Cloud)EU hosting region - PaperCut MF (Scan to Cloud)EU hosting region - PaperCut Hive & PocketCA hosting region - PaperCut Hive & PocketCA hosting region - PaperCut MF (Scan to Cloud)

Update timeline

  1. investigating Jul 14, 2025, 04:22 PM UTC

    PaperCut Hive and MF - users will not be able to authorize when sending jobs with Scan to SharePoint. We're currently investigating an issue affecting PaperCut MF and Hive's scanning functionality where users are not able to Scan to SharePoint. The incident started at around 14th July at 14:50 UTC. The impacted features are: Integrated Scanning: Uses are receiving the following error message when scanning to SharePoint: “Oops! Something went wrong! We’re actively working to resolve the issues and will provide updates as they become available.

  2. investigating Jul 14, 2025, 04:39 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 14, 2025, 05:55 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jul 14, 2025, 06:44 PM UTC

    This incident has been resolved.