Pagero Outage History

We are currently experiencing intermittent issues that may impact various services in Pagero Online. Our teams are actively investigating and working to restore full stability as quickly as possible. Customers may experience occasional disruptions or degraded performance during this time. We apologize for any inconvenience and will post new updates as soon as we learn anything more.

We are still experiencing intermittent issues that may impact various services in Pagero Online. Our teams continue to investigate the root cause and are working to restore full stability as quickly as possible. Customers may continue to experience occasional disruptions or degraded performance during this time. We apologize for the inconvenience and will provide further updates as soon as more information becomes available.

We are currently experiencing downtime with our integration platform, affecting nearly all incoming and outgoing files to and from TMS.

We are currently investigating intermittent service disruptions affecting Pagero Online France. Customers may experience slow response times, timeout errors, or intermittent failures when accessing administrative functions. Our technical teams are actively investigating the issue. We apologize for the inconvenience and will share additional updates as soon as we have more information. If you have any questions, please contact our Support team

Due to a system update, some attachments that are not normally included may have been sent between 10:10 and 12:30. These attachments may appear as though they are regular documents in an incorrect format, or they may show as attachments with incorrect file naming conventions according to your setup. Please disregard any files that you were not expecting to receive. If you would like us to resend the files so that only the relevant documents are delivered, please feel free to contact us and we will be happy to assist.

Dear Customers We are suffering some interruptions in the system that allows you to communicate with us via Chat and Email. While the issue does not prevent the communication, it can make it longer for us to respond. We apologize for any inconvenience this may cause and appreciate your patience. We will update this notice once the issue has been resolved.

The issue has now been resolved, and services are available and working as normal. The external service provider has confirmed that instance stability and performance have returned to expected levels and the incident has been declared resolved. The external service provider is conducting a thorough investigation to identify the technical trigger and underlying cause, as well as preventive actions to help avoid a recurrence. We will share further information about the cause of the issue as it becomes available. We apologise for any inconvenience this might have caused.

We're currently investigating reports of a potential disruption to the connection with KSeF, which may be causing missing / delayed application responses. We are working to identify the cause and assess the impact on customers. We apologize for any inconvenience and will provide further updates as soon as we learn more. If you have any questions, please contact our Support team

We have received information from our partner Masters India pointing to a disturbance since 10:00 am (CET) that could possibly affect the document flow towards the Indian Tax Authority (NIC). This may affect our customers who use the Indian Clearance service. For more information from Masters India, see below. We are currently experiencing a service disruption. Our team is actively working to resolve the issue, and we expect to restore service shortly.

We are currently investigating reports of a possible outage of Health Mobile. We are currently investigating the root cause . We apologize for any inconvenience and will post new updates as soon as we have more information. If you have any questions, please contact our Support team ************************* Wir untersuchen derzeit Berichte über einen möglichen Ausfall eines oder mehrerer Dienste in unserem Health Mobile. Wir arbeiten daran, die Ursache zu ermitteln. Wir entschuldigen uns für etwaige Unannehmlichkeiten und werden neue Updates veröffentlichen, sobald wir mehr erfahren. Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support team

We are currently investigating degraded performance affecting Pagero Online's AS2 inbound service. The service is experiencing elevated latency due to high resource usage. As a result, some external inbound traffic may experience timeouts or similar connectivity issues, although the service continues to process a portion of traffic. Our technical teams are actively working to reduce the load on affected service instances and restore normal performance. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

We’re currently investigating reports of a potential outage in our E-Banking service in Pagero Online that was identified at 8:00 CEST. We are working on identifying the cause and impact on customers. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team

We are currently investigating reports of a possible outage of Hospital Shops that was detected at 8:26 AM CET. We are working to identify the cause and the impact on customers. We apologize for any inconvenience and will post new updates as soon as we have more information. If you have any questions, please contact our Support team ************************* Wir untersuchen derzeit Berichte über einen möglichen Ausfall eines oder mehrerer Hospital Shops, der um 8:26 CET festgestellt wurde. Wir arbeiten daran, die Ursache und die Auswirkungen auf Kunden zu ermitteln. Wir entschuldigen uns für etwaige Unannehmlichkeiten und werden neue Updates veröffentlichen, sobald wir mehr erfahren. Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team

All parts of our system are currently unavailable. We are investigating the root cause.

The system is available again. Logging in could still take a while longer. We will continue to monitor the situation.

We want to inform you that we are currently experiencing a service outage. Our team is aware of the issue and is actively investigating the cause to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. We will keep you updated on our progress and notify you as soon as the issue is resolved. Thank you.

We’re currently investigating reports of potential document processing delays in one or more services in Pagero Online that was identified at 8:30 CET. This is resulting in documents currently taking a long time to be processed and delivered. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team