Resolved after 6 hours 38 minutes, affecting Pagero Online, on September 15, 2026.
The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. Our advanced technical team identified the root cause and resent all affected jobs. More information about the underlying cause will be shared when available. If you have any questions, please contact our Support team
Affected components
Update timeline
- investigating Sep 15, 2026, 11:07 AM UTC
We're currently investigating reports of a potential disruption to the connection with KSeF, which may be causing missing / delayed application responses. We are working to identify the cause and assess the impact on customers. We apologize for any inconvenience and will provide further updates as soon as we learn more. If you have any questions, please contact our Support team
- identified Sep 15, 2026, 01:42 PM UTC
We've identified the cause of the issue affecting KSeF document processing. Due to unusually high traffic, some documents may take longer than usual to process, and in some cases uploads may need to be retried. We're working on improvements to reduce delays and restore normal processing as quickly as possible. If you have any questions, please contact our Support team
- resolved Sep 15, 2026, 05:46 PM UTC
The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. Our advanced technical team identified the root cause and resent all affected jobs. More information about the underlying cause will be shared when available. If you have any questions, please contact our Support team
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