Pagero experienced a notice incident on August 12, 2026 affecting Pagero Online, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2026, 10:00 AM UTC
We are currently investigating degraded performance affecting Pagero Online's AS2 inbound service. The service is experiencing elevated latency due to high resource usage. As a result, some external inbound traffic may experience timeouts or similar connectivity issues, although the service continues to process a portion of traffic. Our technical teams are actively working to reduce the load on affected service instances and restore normal performance. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- resolved Aug 12, 2026, 01:04 PM UTC
Pagero Online's AS2 inbound service has been restored to normal performance. The elevated latency and intermittent connectivity issues affecting some external inbound traffic have been resolved. Our technical teams reduced the resource usage on the affected service instances, and inbound processing is operating normally. We apologize for the inconvenience and thank you for your patience.