Resolved after 5 hours 27 minutes, affecting Pagero Online and Pagero Online, on September 15, 2026.
The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. If you have any questions, please contact our Support team
Affected components
Update timeline
- investigating Sep 15, 2026, 08:23 AM UTC
We have received information from our partner Masters India pointing to a disturbance since 10:00 am (CET) that could possibly affect the document flow towards the Indian Tax Authority (NIC). This may affect our customers who use the Indian Clearance service. For more information from Masters India, see below. We are currently experiencing a service disruption. Our team is actively working to resolve the issue, and we expect to restore service shortly.
- identified Sep 15, 2026, 11:07 AM UTC
We have been informed by our partner that the issue has been resolved. However, some documents may still remain in a pending status. We are working to process the remaining documents as soon as possible. If you have any questions, please contact our Support team
- resolved Sep 15, 2026, 01:50 PM UTC
The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. If you have any questions, please contact our Support team
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