Pagero Online - Pagero Online Support email not available

Update timeline

1. investigating Jun 19, 2026, 10:20 AM UTC

   Our support email address, [email protected], is currently experiencing technical difficulties and is temporarily unavailable. Any emails sent to this address will not be received by our support team. While we work to resolve this issue, we kindly ask you to use one of the following alternative channels to submit a support case: -Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online -Chat: Available through our support site -Phone: Please contact us directly via our support phone line We apologize for any inconvenience this may cause and appreciate your patience. We will update this notice once the issue has been resolved. If you have any questions, please contact our Support team

2. investigating Jun 19, 2026, 10:25 AM UTC

   We are continuing to investigate this issue.

3. investigating Jun 19, 2026, 03:56 PM UTC

   We are continuing to investigate this issue.

4. investigating Jun 19, 2026, 10:00 PM UTC

   We are continuing to investigate the technical issue. At this time, emails sent to [email protected] address may not be received by our support team. While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels: Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Please contact us directly via our support phone line We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

5. investigating Jun 20, 2026, 02:00 AM UTC

   We are continuing to investigate the technical issue. While we work to resolve it, please continue to submit support cases through one of the following alternative channels: Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Please contact us directly via our support phone line We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

6. investigating Jun 20, 2026, 06:13 AM UTC

   This issue is still under investigation. We will update the information as soon as new findings are made. While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels: Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Available on our contact information We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

7. investigating Jun 20, 2026, 01:21 PM UTC

   This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available. While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels: Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Available on our contact information We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

8. investigating Jun 20, 2026, 09:25 PM UTC

   This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available. While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels: Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Available on our contact information We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

9. investigating Jun 21, 2026, 04:08 AM UTC

   This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available. While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels: Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Available on our contact information We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

10. investigating Jun 21, 2026, 01:23 PM UTC

    This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available. While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels: Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Available on our contact information We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

11. investigating Jun 21, 2026, 08:52 PM UTC

    This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available. While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels: Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Available on our contact information We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

12. investigating Jun 22, 2026, 04:01 AM UTC

    This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available. While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels: Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online Chat: Available through our support site Phone: Available on our contact information We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.

13. resolved Jun 22, 2026, 05:17 PM UTC

    This incident has now been resolved and the service is operating normally. We apologize for the disruption and any inconvenience caused. We've implemented improved processes and automation to help prevent this from happening again.