OpenSesame had 48 outages in the last 2 years totaling 93h 11m of downtime — averaging 2 incidents per month.
There were 48 OpenSesame outages since October 23, 2024 totaling 93h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
This incident has been resolved.
We have identified the issue and working on the fix
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The Marketplace website and course launch are currently inaccessible for routine maintenance. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.
The Marketplace website and course launch are now online and operational
We have temporarily limited the ability to invite collaborators to shared lists.
The ability to invite collaborators to shared lists remains limited. We are working to restore functionality soon.
The ability to invite collaborators to shared lists has been restored
We are investigating an issue that is causing courses launch to fail or be very slow. Affected users may encounter a long wait or an error message when launching a course. Our engineering team is actively working to resolve this issue. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.
The issue causing degraded course launch performance has been resolved and our engineering team is monitoring the situation. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.
The issue causing course launches to be degraded or fail has been resolved. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.
There is an issue with our Adobe license that is being addressed. Once that issue has been resolved, course outline generation should be restored.
We are continuing to work on a fix for this issue.
There is an issue with our Adobe license that is being addressed. Once that issue has been resolved, course outline generation should be restored.
There is an issue with our our service provider that is being addressed. Once that issue has been resolved, course outline generation should be restored.
This incident has been resolved.
We are currently investigating this issue.
Issue is no longer occurring, will continue to monitor.
This incident has been resolved.
We are currently investigating an issue with learners being unable to provide feedback on courses.
The issue has been identified and a fix is being worked on.
A fix has been released and we are monitoring.
This incident has been resolved
There is no known workaround at this time, and our team is actively investigating the issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Creating a slide voiceover using the AI "Generate Script" functionality never finishes creating the voiceover.
We are continuing to investigate this issue.
This incident has been resolved
We are currently investigating the issue with the Simon Course Translation service unable to process some text translations for courses, and some caption translations for assets.
The issue has been identified and we are working on resolving
The issue has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating an issue with some xAPI completion statements not being sent for our direct integrations. Affected learners may experience their courses not completing in the LMS. Our engineering team is actively working to resolve this issue. All course completion statements will be sent to the LMS as soon as we have resolved the issue. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.
We have implemented a fix for this issue. The completion status in the LMS is now being updated as usual when learners complete courses. We are working to send completions that were missed earlier in the day and will update the status of the incident when that process has been completed. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.
We have resolved this issue and all completion statements have been sent to Learning Management Systems. We appreciate your patience as we worked through the issue. Please reach out to our support team with any questions or concerns.
We are investigating an issue preventing learners from launching e-learning courses through the OpenSesame course player. Affected users may encounter error messages or experience a blank screen when attempting to start a course. Our engineering team is actively working to resolve this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating an issue preventing learners from launching TED courses. Affected users may encounter an error message stating that the video is not loading when launching a Simon TED course. Our engineering team is actively working to resolve this issue. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.
We continue to investigate the issue with TED courses not launching. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.
TED has informed us that the source of the issue has been identified and fixed. We are able to confirm that videos are now loading properly in TED courses.
The issue has been identified as an problem with the source videos, hosted by TED. We have reached out to our TED representatives, and will be monitoring the situation. We will update the status of the issue as we hear back from TED.
TED has reporting the issue as being resolved. Testing on our end shows that videos are now playing in courses. We will continue monitoring for the next 30 minutes.
This incident has been resolved.
The OpenSesame marketplace search was down from 9:08pm to 10:34pm PST. This affected users ability to load courses in the marketplace and via the api. Engineers started immediate investigation into the cause, and resolved the issue.
The Marketplace Search functionality is throwing errors and not loading for some users. All other Marketplace functionality is operational.
We believe the issue is occurring internally only and is not affecting customers. We will continue to monitor the application. Please reach out to our support team with any questions or concerns.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
When generating a course the process may fail and redirect to a blank page.
The issue has been identified and fix is being implemented
This incident has been resolved.
Newly published courses with graded quizzes may ignore quiz's required percentage to pass when calculating completion. This may generate false completions of courses.
We have identified the area that may generate false completions of courses and a fix is being implemented
This incident has been resolved
The Marketplace website is currently returning a 403 forbidden error. We are working to resolve this issue as quickly as possible. Please reach out to our support team with any questions or concerns.
This incident has been resolved.
We are currently investigating an issue where AI-generated Courses, Quizzes, and Voiceovers are failing to report completion status.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring.
This incident has been resolved.
We are currently investigating this issue.
The video loading issue seems to be resolved, we are validating they are loading consistently
Simon Ted videos are loading and the incident is resolved.